META Solutions - Technology and Integration Services

META Solutions believes that effective and prompt customer support is critical to maintaining a happy and successful client relationship. 

META Solutions Technology and Integration Services staff work very closely with district technology coordinators, system administrators, web developers, and video experts to provide prompt, courteous resolution to client concerns. For each call or email received by Technology and Integration Services staff, we create a ticket in the META HelpDesk. The system keeps the complete history of every ticket, from the time it is opened until it is closed, and maintains a record of every ticket created. We regularly review the open tickets and follow escalation procedures to ensure that all issues are resolved in the shortest time possible.
 
When planned maintenance is scheduled, we make every effort to send an email to each affected site with details on the planned maintenance. If maintenance will affect our network as a whole, an email will go out to our member listservs with the maintenance details. If you have any maintenance plans at your site, please let us know in advance if it will affect your META Solutions connectivity.


NOC Contact Information
Athens - (740) 594-7663
Columbus - (614) 473-8300
Dayton - (937) 223-1112
Marion - (740) 389-4798
Piketon - (740) 289-5301 

Open a HelpDesk ticket via email - it.support@metasolutions.net

After Hours Emergency Support (follow the prompts to page a network engineer)
(740) 289-5301 


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Contact Tech Support

NOC Contact Information

Athens - (740) 594-7663
Columbus - (614) 473-8300
Dayton - (937) 223-1112
Marion - (740) 389-4798
Piketon - (740) 289-5301 

Open a HelpDesk ticket via email - it.support@metasolutions.net

After Hours Emergency Support (follow the prompts to page a network engineer)
(740) 289-5301 


Norman 'Bud' Brabson - Network Manager
nbrabson@metasolutions.net
740-289-5341

Brian Birkhimer - Contracted Technical Services Manager
bbirkhimer@metasolutions.net
740-289-5342

Todd Wolfe - System Administration Manager
twolfe@metasolutions.net
740-274-4205